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People will continue to view universities as a physical campus as we move to the “next normal”. That this was achieved with such positive results is a great credit to the Northumbria team. The last 15 months have made people realise the importance of the IT department and that moving 30,000 students and 3,500 members of staff to remote working at the drop of the hat was a significant challenge. The overall experience has been positive, certainly for the students. All surveys carried out by the university yielded positive results, and despite a few problems in the roll out of the solution (expected in any case) the stats and usage rates suggest the approach was a success. Northumbria took a more proactive approach and actively sought feedback. If things are reasonably silent, then the IT is working and users are content. Often IT services across higher education, further education, and schools only receive feedback when things go wrong. It’s often seen as utility, and there is an expectation that connectivity will always be there - like electricity or water - and that the experience will be optimal. A Proactive Approach to Collecting Feedback The key to early adoption was providing a straightforward user experience with simple-to-use technology. Northumbria University had to replicate for students the experience of walking into a specialist lab on campus by providing a virtual front end to the physical machines on site that allowed for remote entry. A Focus on Driving Adoption of New Technologiesĭriving adoption can typically be one of the biggest challenges when deploying new technology, but COVID-19 meant people were compelled to work remotely. And after navigating licensing challenges, Northumbria University enabled a blend of teaching on and off site, with students able to access learning at a time, in a place, and with a device that best suited them. There was no other way of physically getting to these devices.
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With Remote PC Access, they were able to access assets they already had on premises, in physical machines, and use GPUs, which allowed rapid deployment.
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But they didn’t know how they would leverage the technology in a short time to enable all their users, sitting at home with the correct software and hardware, to run the apps and enjoy an optimal experience. The university had the technology such as PCs and an established cloud strategy to deliver remote working, which had been around for many years as a tactical solution. In many ways they were one step ahead.ĬOVID-19 accelerated this strategy as the number of people who suddenly had to work remotely grew at an unexpected rate. Northumbria University had an IT strategy - written at the start of 2020 - that included an “anytime, anywhere” mantra with the objective of being more flexible for staff and students. Northumbria University in Newcastle upon Tyne, England, is leading the way for higher education institutions with how it has innovated and leveraged technology to deliver active blended learning. While the last 15 months have been challenging for us all, it has also been a time of immense activity, creativity, and innovation. The event featured the insights of Craig Bramley, Lead Systems Engineer at Citrix Simon Corbett, IT Director at Northumbria University and Quintin Smith of the configuration team at Northumbria University. This blog post is based on a fireside chat with Northumbria University, available on demand, on how the university rolled out Citrix Virtual Apps and Desktops to its staff and students. Citrix Virtual Apps & Desktops Standard for Azure.Citrix Content Collaboration (ShareFile).Citrix App Delivery and Security Service.